Information about your pension

If you have a personal pension, the company providing it must send you a statement of your pension at least once every 12 months. This will tell you how much has been paid into your personal pension during the year. It should also give you details of the current value of your pension fund and an illustration of how much pension you might get when you retire.

In some cases, your employer will make deductions from your earnings and pay these amounts to your personal pension. The statement you receive from the company providing your pension will tell you the dates and amounts of these payments.

You should read and keep these statements to check that enough money is going into your personal pension to give you the income you think you will need when you retire.

What if I think I was given incorrect or incomplete advice?

If you think you have been given incorrect or incomplete advice, you should first contact the firm that you bought your personal pension from. If you are still not happy, you can make a complaint to the Financial Ombudsman Service. Click here for details.

What if I think my personal pension hasn’t been run properly?

If you have a complaint about how your personal pension is being run (for example, you don’t receive your yearly statements), or you are unhappy about how your premiums are collected and you cannot sort this out with your pension provider, you should contact the Pensions Ombudsman. Click here for details.